So, since Saturday, we've had a total of 6 technicians and 2 maintenance here at the house. Hell, yesterday, we had 3 techs here at the same time. Guess what? OUR INTERNET IS STILL FRIGGIN BROKE!
They can see the problem, it only took 3 different techs coming here to determine that problem! Yet, when I call to complain that our service is not working, the person on the other end of the phone insists that their techs "know what they are doing and are supposed to do" No they don't, hell I've had to tell each tech what to do to find out that there was a problem, so when is Comcast gonna start paying me for training their techs?
Yesterday they "found" the problem. But, they didn't fix the problem.... They have good signal on the pole a block away, and bad signal here at the pole that goes to my house. Do I really have to tell you morons how to fix this problem? RUN A NEW FRICKIN CABLE FROM THAT POLE TO MINE!!! GET WITH THE PROGRAM PEOPLE, AND STOP WASTING MY TIME WITH ALL THESE TECHS THAT DON'T KNOW ANYTHING!
One of the things that I find amusing...they told my wife to check the connection today to see if it was ok. But, if it wasn't ok, she needed to wait until noon to call??? Why? Tell you what, it's still not working here at 10 AM, I'm calling and rippin heads off.
1 comment:
I understand your frustrations. Please contact us and include the phone number listed on your account and a link to this page. We will make sure that this is escalated to our local leaders.
Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com
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