Comcast NOT with the program....

Here we are on day 11 of Comcast attempting to fix the situation with my "Business Class" cable...

We are paying a premium for a service that is NOT being provided, and there is no end in sight. I called Bobby, the "plant manager" that gave me his cell phone last time I saw him here. He said that he was awaiting a phone call to find out about something pertaining to a node near mine. The phone call was at 2PM today, he told me he would call me back and let me know what was going on.......and here I sit at almost 10:30PM.....no phone call......am I surprised? Don't make me bust a gut laughing!

Joy, the local "corporate representative" called the wife today to do a "follow up" on what was going on and to make sure the issue was taken care of. When she was informed that the issue has NOT been taken care of, she was appologetic. I don't want appologies! I want what we are paying for!

I AM NOT PAYING FOR THIS! <----click to see the latest ping results! They are WONDERFUL, makes me all giddy inside....

I attempted to call Joy at about 6:30PM, but her office closed at 6...of course. So, I will attempt to call her tomorrow to see what kind of progress is being made. Meanwhile, we STILL have not heard any more responses to the wonderful people that we emailed, after they told us to email them. I still haven't gotten a response from Bobby. My wife is still dropping calls like they are hot plates. I am just so tired of this, you guys have replaced every single inch of coaxial cable in my house, from the pole to my house twice now. Your techs and your maintenance crews have seen with their own eyes that there is an issue. But, none of you know what is wrong or what to do now...... And stop referring to it as "packet loss"! Kripes people, I have less than 1% packet loss, that doesn't seem to be an issue. The issue is that I have to type a letter, put it in the packet, post it, and mail it, and wait for it to get back to me. I think even the USPS has you guys beat to my house right now for speed!

So, next time I call Comcast, don't tell me that your techs know what they are doing when I tell you what they need to do. Why? BECAUSE THEY OBVIOUSLY DON'T HAVE A CLUE!