Comcast still can't get it right.....

Alrighty then! Today, I personally had a meeting with a new customer this morning and had to drive to Deltona. Wife stays home and works (well attempted to work today) as she always does. On my way back, I saw 3 separate Comcast maintenance trucks on and around my street. Well, I think, maybe they will finally figure out what in the heck is going on and get it fixed today! (I know, stupid me, that's what I get for thinking)

I then continued on to my job to finish out my work day. I asked Paulette what was going on at about 1, and she informed me that the internet had been down most of the day, and she was still waiting for a call back from the person she talked to earlier. Another wonderful thing about Comcast, don't EVER expect them to call you back, EVER. They will tell you that just to get you off the phone.

So, around 5 this evening, one of the maintenance guys knocks on the door. He asks if he can come in and see some ping results on the computer. We ran a few in succession, and kept getting good numbers across the board. So he proceeded to leave, but just before he did, he stopped and turned and gave me what appeared to be his personal cell phone number so that I could call him if there was still a problem.

Here it is almost 9pm, and I don't want to call this guy. He was a younger guy, and let me tell you, at that age (and this one) when my work is done for the day, the last thing I want is a phone call at 9pm telling me that the work that I did for the day did NOT fix the problem I had been working on. That, and work is done, it's my time to myself. Comcast isn't paying him to be on call for customers I'm sure!

Now, how do I know there is still a problem? Well, at first everything seemed just great. Surfing the web seemed fine, course it was after 5 at this time so the phone was turned off. So, no way to truly tell if everything was working as it should. Well, the next best thing to monitoring the line, turn on the Xbox 360 and hop on and play some online. After being dropped from 2 matches, and seeing my connection bars go back to the red and yellows, I turned it off and got some dinner.

After this I came back to the computer and proceeded to run a continuous ping to see if I could see anything. Guess what? I sure the hell did see something! My ping looks like a flipping roller coaster.

Here are the ping results to Yahoo.com

Or, if you aren't happy with me pinging Yahoo....How bout I ping you, my non-service provider?

Here are the ping results to Comcast.net

I personally like where Comcast.net does a timeout, has a mediocre ping and then wakes up like "Oh yea! That's what I'm supposed to be doing!"

I've been running pings like this to multiple websites and servers across the country for the past 45 minutes. THEY ALL SHOW THE SAME ROLLER COASTER EFFECT! I can let them run for 100 pings or 200 pings or more, and the results are the same. I'm good, good, good, bad, bad, bad, good, mediocre, good, good, mediocre, mediocre, bad, bad.....Hopefully you get the gist of what I'm pointing out here.

Comcast, if you haven't gotten the gist of it yet, I'll make up a little graph for you and hope that somebody there knows how to look at it and see it. But, I don't really expect ANY RESPONSE FROM ANYBODY THERE! I've gotten 2 responses to the ongoing posts to this blog, we've done what you've asked, we emailed the address you gave us. Out of the 2 total emails that have been sent to Comcast at the email address We_Can_Help@cable.comcast.com. One email to Rick Germano at Ecare@comcast.com. One email to Frank_Eliason@cable.comcast.com. We got ONE (1) response from Mark_Casem@cable.comcast.com that states: "Hi Paulette - we have our local colleagues looking into this. We will have someone contact you as soon as possible today"

....email responses, those are just like those phone calls we are STILL waiting for....

I think the words "later" and "today" translate to NEVER when it comes from Comcast...