Well, another 2 techs showed up yesterday. Another 2 techs that say, yep, there is a fluctuation in the signal. Maintenance was scheduled to come and work on it, but as far as I can tell, they did the same thing as the last couple of times they were here....nothing to fix the problem.
The problem STILL exists. I called Comcast on 3 separate occasions yesterday trying to find out what was going on. First at noon, to tell them that the problem is still not fixed. Second time at 4:30 to tell them that nobody had shown up to work on it, and that they had missed their 4 hour window. Third time at 5:30 to find out WTF?!?!? STILL NOBODY HERE!!
About 15 minutes later, the 2 techs showed up. They confirmed that the problem wasn't fixed and that the maintenance guy was supposed to be here to fix it.
Guess I'll be wasting more of my time today on hold as I wait for somebody new to chew on over the phone. This is just ridiculous! How bout you guys shut your business down for 8 days and see if you make any money. See how happy your customers are when you can't answer the phone, or when you do, you drop the call on them multiple times!
Get it together comcast! The problem isn't in the building, the problem is at the pole, stop sending me techs that can't do anything but monitor it and confirm that there is a problem. Send maintenance out here to FIX THE DAMN PROBLEM AT THE POLES!
Pinging Naples at 400+ ms is just retarded.... Way to work on that award for worst company EVER!
1 comment:
Hi,
I'd like to apologize for the poor service here and we would like to make this right for you. We do care about the customer experience and we will have you cared for. Please shoot us an email at We_Can_help@comcast.com and we will get right on this!
Best,
Detreon Roberts
Comcast National Customer Operations
We_can_help@comcast.com
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