Alright boys and girls. I know you've been patiently awaiting this. (HAHAHA)
Wednesday our appt was scheduled for between 1 and 4. Now I only found this out by calling Comcast, no one bothered to let me know. DH had a dr. appt in the AM, so stayed home afterwards waiting on them to show. 4:00 came with no technician. Hmmm, sounds familiar right? I called, and got to escalations, who placed a call out to find out where our guy was. We were told that he was on the way. 5:00 and still no tech. Called again, and this time they assured me that he would be here in 5 - 10 minutes. The tech showed at 5:18. I sent an email to the Comcast National Customer Operations Center We_Can_Help@cable.comcast.com at 5:22 to let them know he was here. Our tech that showed up was Larry, and he was very nice. He informed us of some issues that they were having with their handheld devices and that they basically suck. He also said he was re-assigned to our job at about 4:30. He stayed with us for a little over an hour to try and get things going. He installed the cablecards to our new TiVo, and we got it to where it was mostly working. TiVo needed to run an update to the system, which didn't happen till 2:00 am, and the TiVo rep said it can take up to 2 hours for them to function completely. As of yesterday they are both working properly. I spoke to many different supervisors, and the tech just called me back again 3/226 @ 1:30 to make sure that everything was okay.
So as it stands now, we have a $40 credit to our account for missing the appointment on Tuesday, and on Wednesday. Tell me people, would you be satisfied with that?
I also have not heard back from the National Customer Operations Center. And if you're reading this, you can email me with any questions.
No comments:
Post a Comment