An update on the Comcast Situation aka Comcast part 2

Alright boys and girls.  I know you've been patiently awaiting this. (HAHAHA) 

Wednesday our appt was scheduled for between 1 and 4.  Now I only found this out by calling Comcast, no one bothered to let me know.  DH had a dr. appt in the AM, so stayed home afterwards waiting on them to show.  4:00 came with no technician.  Hmmm, sounds familiar right?  I called, and got to escalations, who placed a call out to find out where our guy was.  We were told that he was on the way.  5:00 and still no tech.  Called again, and this time they assured me that he would be here in 5 - 10 minutes.  The tech showed at 5:18.  I sent an email to the Comcast National Customer Operations Center We_Can_Help@cable.comcast.com at 5:22 to let them know he was here.  Our tech that showed up was Larry, and he was very nice.  He informed us of some issues that they were having with their handheld devices and that they basically suck.  He also said he was re-assigned to our job at about 4:30.  He stayed with us for a little over an hour to try and get things going.  He installed the cablecards to our new TiVo, and we got it to where it was mostly working.  TiVo needed to run an update to the system, which didn't happen till 2:00 am, and the TiVo rep said it can take up to 2 hours for them to function completely.  As of yesterday they are both working properly. I spoke to many different supervisors, and the tech just called me back again 3/226 @ 1:30 to make sure that everything was okay.

So as it stands now, we have a $40 credit to our account for missing the appointment on Tuesday, and on Wednesday.  Tell me people, would you be satisfied with that?

I also have not heard back from the National Customer Operations Center.  And if you're reading this, you can email me with any questions. 

Oh Comcast, How I Loathe Thee

What a horrible wasted day!  Comcast was supposed to be here between 1 and 4 to install 2 cablecards for our TiVo.  4:30 arrived and no tech!  So I called, and told the girl that I could wait for a little bit (since I had to work till 5 anyway) and see if he arrived.   She was supposed to have someone call me back to let me know when he was going to be here.  5:15, I called back and they said that I was the next stop and that my newly scheduled appt was from 4-7, and then when I asked about the $20 credit that they advertise, the guy gave it to me.  Apparently you have to ask.  So I waited till I could wait no longer, since I had to drive across town to get Melissa. 6:15 I called them back to find out WTF, and of course after I get a rep on the phone I hear the guy knocking on the door.  That rep said she would give me another $20 credit.  Well, I let the guy in, and ran back to get the phone and tell the rep he was here, and I told the guy just to install the cards, and left him to his work for 2 min.  I assumed he installed them, since he showed them to me.  Then he goes on this tangent about how they have to do some BS, and I told him that I was walking out the door.  So he said he (or someone else) would come back tomorrow to finish it.  Well the idiot didn't even install the cards!  We have to pull the whole TV setup apart to put the box in, and wanted the cards installed, because it will be impossible to get them in once it's put in place.  What a bunch of BS!  I am so mad at them!!!!!!  Now I have to wait around to see if they are going to show tomorrow!