So, I'm having a problem with my H & R Block Deluxe at home software. I spent 4 hours on the phone with: My Employer, H&R Block, and the IRS. I know, it sounds like a lot of fun!
You have been connected to Elisa T.
Elisa T: Hello PAULETTE, welcome to
H&R Block At Home Live Chat Support! Please allow me a few moments to review
the information you have submitted to us.
PAULETTE PHELPS: No
problem.
Elisa T: Let me check on that for you.
Elisa T: Try this
Elisa
T: Click Take Me To in the top right corner of the screen.
Click Wages,
Salaries and Tips (W-2) under the Income section. Note: If the box next to the
link is not Green, there is no need to check it since there is no information
entered in that section, skip to step 9.
PAULETTE PHELPS: I have already
attempted this with a rep on the phone.
Elisa T: When you attemted this it
didn't work?
PAULETTE PHELPS: No, I tried 2 more times to submit it and it
still rejected.
Elisa T: The only other option since you did check with your
employer and it was correct then you have to print and mail in the
return.
PAULETTE PHELPS: The IRS said that it looks to be something wrong
with your systems because it is transmitting the wrong EIN to them.
Elisa T:
Yes Ms. Paulette but to be on the safe side you can print and mail the return,
it may take a bit longer but at least you know what they are
getting.
PAULETTE PHELPS: There is no fix for this, or technical support? Can
it be researched? I hate to spend money on the system, and it not work
correctly.
Elisa T: Yes Ms. Paulette I'm technical support but the
instructions that you received before mentioned that if they didn't work then
the only option is to mail in the return.
Elisa T: The system works only it
has a glitch.
PAULETTE PHELPS: That is what I mean, if it has a glitch then
it doesn't work.
Elisa T: That issue is being researched even as we chat
there have been some same incidents but the bosses are looking into
it.
PAULETTE PHELPS: Is there a time frame for correction, or a
ticket/reference number that I can look into it again?
Elisa T: Not
necesarilly but as soon as we do receive a any changes we are notified and we
get sent our most updated information.
Elisa T: But for now all you can do is
mail the return in.
PAULETTE PHELPS: Okay, so how can I be notified of an
update?
Elisa T: You won't be notified as I've researched this issue since
you have tried to troubleshoot this and didn't work the first time all that
means is that the IRS is not recognizing it but since you mentioned that you
verified with your employer you would still have to print and mail the return
into the IRS.
Elisa T: Is there anything else I can assist you with
today?
Elisa T: I would like to let you know that you may receive a short
Customer Satisfaction Survey by e-mail in the next day or two. If you could take
a moment to provide me with some feedback on my performance today, I would
really appreciate it.
Elisa T: Thank you for contacting H&R Block's At
Home Support, PAULETTE, and we look forward to supporting you in the
future!
Thank you for using H&R Block At Home Technical Support. Your
satisfaction is important to us. You'll soon receive a short survey via e-mail.
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